Frequently Asked Questions
What is the difference between a Tonny Moser limited edition print and an open edition print?
Tonny’s limited edition prints have a specific numbered run and once sold out they are no longer available for sale as they cannot be reprinted. Most of the print runs are in series of 450-600. A limited edition print will have the number on the left hand lower corner of the print. For example, 275/600. Open edition prints are not numbered. An open edition print may be reprinted time after time. Each limited edition print will have a certificate of authenticity (COA) signed by the Estate of Tonny Moser. As Tonny has deceased, prints will not be hand signed by her.
How are prints packaged and shipped?
Depending on the size, prints will be shipped in tubes or reinforced cardboard mailers. All prints will be protected by archival (acid-free) paper and foam as well as plastic wrap. Shipping options vary depending on destination. We use Canada Post, UPS, FedEx, Purolator and Courier.
What do I do if my print arrives damaged?
Please record the damage prior to accepting the package and take pictures of the packaging and the damaged print. We will be happy to work with you and the courier company responsible for the damage to get a replacement print to you as soon as possible.
Is there a return policy?
Due to the delicate nature of art prints, prints will not be accepted for return or exchange unless damaged by shipping.
Which methods of payment are accepted?
At present, payment may be made in cash, by cheque or Canadian money order. For international shipments we accept wire transfers (please make sure to add bank fees to the wire). Payment may be made in person at time of pick-up. Payment for shipped prints must be completed before order is shipped. COD for shipped prints is not accepted. Other methods of payment will be available in the near future.
Do you ship Internationally?
Yes, we ship Internationally. Shipping and handling fees will depend on the choice of shipping method.
How much does shipping cost?
Shipping cost depends on choice of shipping method. For orders picked up locally, no shipping fee is charged. We will notify you of shipping cost before your order is finalized.
Where do I pick up my print order if I am available to pick it up in person?
Prints can be picked up at:
Monica's Custom Framing
4402 - 27th Street, Vernon, BC.
As a service to our customers, Monica's Custom Framing shop will offer a discount on any framing orders for Tonny Moser prints.
Does the watermark on the website images appear on the prints or cards?
The watermark is only on the web images and will not appear on your purchased prints or cards. The watermark is on the web images so people understand that the image is under copyright and not part of the free domain.
How do I care for my print?
Once your print is framed by a reputable framer, the following suggestions should be followed to increase the life of your art print:
If you have a question which has not been answered here, please feel free to contact us.